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Employment

Q-Dog is always interested in forming new employment relationships and considering new talent!

Positions available:

Full-Time & Seasonal Fuel Oil/Propane Delivery Drivers

The Gott Company, parent company of Q-Dog (Quality Discount Oil & Gas) division has an immediate opening for full-time and seasonal fuel oil / propane delivery drivers.  Interested candidates can call us today for immediate consideration at 410-535-0484 or visit our main office in the Calvert County Industrial Park to complete an application.

You must have an active Class A or B CDL License with Tanker, Airbrake and Hazmat Endorsements and be able to pass a DOT physical, drug screen and background check.

 Job Responsibilities:

  • Ensure timely and safe fuel oil/propane deliveries
  • Adhere to all applicable DOT, state, federal and Company rules and regulations
  • Utilize onboard truck computer
  • Professionally interact with customers to ensure excellent customer service is provided
  • Work all hours assigned including occasional weekend hours

Qualifications:

  • Must have a minimum of 2 years fuel service/propane delivery experience
  • The ability to effectively communicate orally and in writing
  • The ability to lift, carry and pull equipment up to 80 pounds

Customer Service Representative

Department: Customer Service
Report to: Operations Mgr.

Position summary: The customer service representative is the main point of contact for all customer questions, concerns and prompt resolution within an account.

Role qualifications:

  • Must be energetic and self directed
  • Must have previous experience in a service oriented, fast paced environment
  • Must have strong communication skills
  • Must have great phone manner
  • Must have good computer skills
  • Must be able to multi-task and to work well with others

Position responsibilities:

  • Daily pre-deliver communication with customers and sales reps, to confirm upcoming deliveries and scheduled delivery dates
  • Daily post-delivery communication with customers and sales reps to confirm deliveries were completed to customer satisfaction, and troubleshoot any issues that may have arisen during delivery
  • Field all customer complaints and coordinate with customer service supervisor to troubleshoot and problem solve
  • Daily data entry
  • Creating and maintaining organized files for equipment received/delivered
  • Answering all incoming phone calls and customer emails

Essential Skills:

  • Ability to provide the highest level of customer satisfaction
  • Ability to communicate effectively with management, co-workers and customers
  • Ability to work with little or no supervision

Reporting to this position: No Direct Reports

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance, stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is minimal.

General sign-off: The employee is expected to adhere to this job description and all other company policies, and to act as a role model in the adherence to policies.

To apply, please upload and submit your résumé and cover letter using the form or fax (410) 414-9058 for more information.

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